Are you getting a busy signal when you call us? We sincerely apologize for any inconvenience this may have caused you. We are working as quickly as possible to resolve this issue and appreciate your patience while we work through the technical issues causing the delay. As an alternative to your calling us, "Did you know that Steinberg Diagnostic will call you to schedule your appointment once we have received the referral from your doctor?" This practice has been implemented to make scheduling your appointment easy and convenient.
You Deserve the Best Service
We understand that your time isvaluable, and we regret that we cannot schedule your appointment(s) in atimelier manner. For the last several weeks, our call center has been inundatedwith calls, and our current phone system cannot support the volume of callswith the number of phone lines we have. We are working to upgrade our system tobetter serve you.
Please Accept Our Apology
We understand how frustratingthis must be for you, and we're genuinely sorry. Please bear with us this onetime.
How We Are Addressing This Situation
We are committed to proactively fixing this issue. Currently, we are in the process of implementing a new, upgraded system that is future-proof. The scope of work for the new system requires extensive effort and will take several months to complete. In addition, we are conducting staff training on new procedures to help expedite calls and scheduling. We appreciate your patience.
Deliver an Exceptional Patient Experience
Our mission is to provide excellent customer service and top-level procedures for all our patients. As an alternative means to reach us, please email firstname.lastname@example.org to expedite appointment scheduling or voice your concern. Lastly, please note our Call Center hours are Monday-Friday from 7:00am - 5:30pm and Saturday from 8:00am -1:00pm.